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Customer Service Manager

CERATIZIT Business Services GmbH
On-Site
Full time
Charlotte, NC, US
ID: JR-08767
Sales

100,000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world.

We at the Plansee Group still have big plans – and we will get even better with you! Become part of our team!

Position type: Exempt

POSITION SUMMARY: The Commercial Manager oversees the three customer facing teams, Customer Service, Quotations, and the Specials/Repairs team.  Responsible to provide an excellent customer experience, create engaged and loyal team members and to facilitate organic growth.  

RESPONSIBILITIES: 

  • Keep all teams running in an efficient and productive manner. 
  • Take ownership of team issues and following problems through to resolution 
  • Setting clear goals and objectives and deploying strategies focused on completion. 
  • Develop service procedures, policies, and standards. 
  • Keep accurate records and document team actions and discussions. 
  • Analyze statistics and compile accurate reports. 
  • Develop great managers and nurture an environment where they can excel through encouragement and empowerment. 
  • Keep ahead of the company’s initiatives and industry’s developments and apply best practices to areas of improvement. 
  • Control resources and utilize assets to achieve qualitative and quantitative targets. 
  • Adhere to and manage the approved budget. 
  • Maintain an orderly workflow according to priorities. 
  • Responsible for the development of the team including appraisals & monitoring training plans in liaison with the HR department. 

QUALIFICATIONS: 

  • 10 years or more experience in managing teams and proven work experience in customer service. 
  • Must have strong analytical and problem-solving abilities. 
  • Experience with the use of SAP and Microsoft office (Word, Excel, PowerPoint, Teams & Outlook) 
  • Must have the ability to lead and be detail oriented. 
  • Must be able to work collaboratively, solve problems independently and in groups with a direct approach with a ‘can-do’ attitude. 
  • Excellent interpersonal, listening and communication skills with the ability to lead.  
  • Must have a firm sense of urgency and an ability to work productively under time pressure with the ability to meet tight deadlines. 
  • Commercially astute and client-driven with strong client-facing skills. 
  • Ability to prioritize, demonstrating first class organizational skills and time management. 
  • Exceptional knowledge of management methods and techniques 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Recruitment Team | career.usa@ceratizit.com

CERATIZIT USA LLC
Become part of our team!