Customer Service Representative

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

Our CERATIZIT site in Sacramento delivers precision cutting tools to a wide range of industries across North America—combining technical excellence with responsive local service.

Join a highly motivated team in  Sacramento, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Customer Service Representative
FULL-TIME| Rancho Cordova
The primary responsibility of the Customer Service Representative is to maintain the customer relationship. This role is responsible for direct service of customers, to include taking and entering orders accurately and quickly, suggesting new products, technical information, managing customer concerns, and supporting the sales team.

Your tasks:
■ Promote customer loyalty
■ Analyze individual situations and take the appropriate action to ensure that customer needs are met. If the CSR needs help with the response or must solicit the assistance of another CERATIZIT group employee, that CSR must retain, ownership of the opportunity and get back to the customer in a timely manner.
■ Manage customer complaints and all other relevant customer sales requests and information, including updating and maintaining records for individual accounts.
■ CSR’s are responsible for the knowledge available within the CERATIZIT Competency Brands Catalogues.
■ Maintains positive, open communications with all CERATIZIT Group internal departments.

Your profile:
■ Minimum 2 years prior experience in Customer Service or answering heavy volume phones.
■ Clear and concise English verbal and written communication skills.
■ Competent computer skills. Ability to use: Windows based software, (Excel, Word, PowerPoint, Access), CRM, Internet, our ERP system and email communications. Exposure to SAP not required but would be helpful.
■ Must possess strong decision-making and troubleshooting skills
■ Ability to set goals and achieve scheduled deadlines

Strong benefits:
■ A stable job in an internationally established company
■ Complete benefits package including Medical, Dental, Vision, Life Insurance, Sick Time, PTO and 11 paid holidays per year
■ Competitive wages with annual increases based on performance
■ Alcohol and drug-free workplace. All qualified candidates must pass a pre-employment drug screening

$24-$26/hour DOE

Equal Employment Opportunity